In order to remote into a Mac, you will need to enable several permissions within the macOS. You can optionally say that you trust the app so that it doesn't show again. Your browser will present a pop-up asking you for permission to launch the Splashtop viewer. This download only needs to happen once on the machine to allow Splashtop to function from the device. You can choose between a Windows version and a Mac Version. If the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. To start a Remote Session head to an Asset Detail page or use the Asset Quick Access and click the Remote Access button. Head to More > Admin > Security Groups, then edit a Security Group.Īssets - Allow Backgrounding Tools: With this turned on, techs can access the Syncro Backgrounding Tools.Īssets - Allow Remote Access: When this is turned on, techs can click the Remote Access button on the Asset to start a remote session.Ĭustomers - Remote Access Enable: This allows techs the ability to turn on Remote Access for Customer/Contact records. There are some specific Security Permissions that you need to consider to allow techs to be able to use the Remote Access tooling. Note: Please allow for about 15 minutes for the software to deploy across devices on the policy and install. This is the name that appears in the new session notification on customer machines. Technician Identifier: The name your client can see in the session. Require Client Permission For Remote Access: A Remote session requires the approval of the end client. When you turn on this setting for Mac policies, you will need to enable certain security settings on the Mac assets themselves. Will deploy and install Splashtop on the devices in the policy when enabled. These settings will determine the default settings when you deploy the Syncro agent with Splashtop.Įnable And Deploy Splashtop For Assets On This Policy: Enables the Splashtop Remote Tool on devices in the Policy. Once on the Editing screen, in the left nav, click Remote Access. Head to the Policies tab and click a Policy to edit it. There are some options at the Policy level that you should start with. Splashtop will automatically deploy on Syncro Assets and requires no initial configuration to be installed on devices. Info on the BYO Splashtop Integration can be found here. Splashtop Remote Access Viewer Application Cannot simultaneously view multiple monitors (only BYO Splashtop supports that).Simultaneous connections to the same machine by multiple technicians is not allowed.Does not allow remote access from Linux (use Syncro Backgrounding Tools instead).Does not support Splashtop SOS functionality.Does not launch directly from Mobile App (Coming Later).Multi-Monitor support requires you to click button in the UI to toggle between available monitors.Simultaneous connections to multiple machines from a single technician allowed.
0 Comments
Leave a Reply. |